Frequently Asked Questions

Everything you need to know about your Katydid order.

How long will it take to receive my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while priority options are available at checkout.

What is your return policy?

We want you to love your purchase! If you are not completely satisfied, you can return unworn and unwashed items with tags attached within 30 days of delivery for a full refund or store credit.

Do you offer wholesale opportunities?

Yes, we love partnering with boutiques! You can apply for a wholesale account directly through our dedicated wholesale portal found in the footer of our website.

How do I care for my Katydid apparel?

To keep your items looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner garment tag.

Can I track my shipment?

Once your order ships, you will receive an email confirmation containing your tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for installments.