Returns & Exchanges

At Katydid, we want you to love your boutique finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Simply use our online portal to start your request and we will guide you through the process for a seamless experience.

1

Start Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Ship It Back

Drop off your package at any authorized carrier location, ensuring all original packaging and tags are included to avoid processing delays.

4

Receive Your Refund

After our warehouse team inspects your returned items, we will issue a refund to your original payment method or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing